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CUSTOMER SUPPORT

>CONTACT US

RETURNS AND EXCHANGES

eSkinStore is committed to providing you an exceptional shopping experience whether online or in-store. However, if you are not completely satisfied with your online purchase at eSkinStore.com for any reason, you may return it to us. Rest assured that all free gifts and samples included in your purchase, are yours to keep.

  • If the customer is not satisfied with the purchased product far any reason, a full refund will be issued, providing the return is within 7 days of purchase date and meets all of our qualifications.

  • Exchange is only for those who received a wrong, defective or damaged product.

  • Exchanging for a different product is strictly not allowed.

WANT TO RETURN A PRODUCT?

Returning your purchased product is easy! We'll make it hasste-free for you. Just make sure your item is returnable with the following checklist.

 

Within 7 days
of receipt

 

Original packaging
with tags / labels

 

Purchased at
regular price

 

Unused or good
condition

 

RETURN POLICY

All returns must be

  • postmarked within seven (7) days of the purchase date to get full refund.

  • In its original packaging with all its tags and labels attached.

  • purchased at its regular price posted on our website.

  • unopened, unused or in good condition.

All returned products are subject for inspection by our staff.

Please note:

A 25% restocking fee will be applied if the return is beyond 7 days after purchase.

You are responsible for the shipping cost of the returned item.

EXCEPTIONS

  • Discounted products are final sale and cannot be returned.

  • Any beauty tools, devices and cosmetic products are final sale and non-returnable.
  • Products that are more than 25% used will not be accepted for return.

  • We are not liable for return packages that may be lost or damaged in transit.

  • Returns that do not meet the return policy criteria will not qualify for a refund.

  • Reward points earned for the returned item will be deducted from your account.

  • The coupon code you used for your purchase cannot be used again.

  • The defective product that is part of a set must be returned as a whole set.

In case we have sent the wrong or defective product, we will send a return label form as well as full refund or exchange. (for Canada only)

QUESTIONS

If you have questions concerning our return policy or still unclear as to whether or not you may qualify for a refund/exchange, please contact us at 1-866-336-7546 (toll-free) or email info@eSkinStore.com.

RETURN PROCESS

1. Go to your account and check your previous orders.

2. Select the product you want to return.

3. Fill out the web form to request far the Return Merchandise Authorization (RMA).

4. Place the returning product securely in its original packaging.

5. Pack it along with the RMA form we sent to you and the packing slip if you still have it.

6. Mail your return to:
Eternal Skin Care Inc.
#120-100 East Ist Street,
North Vancouver, BC
V7L1B1, Canada

Step   1

    

Complete the
>RMA Request Form.

Step   2

 

Pack the product
with the RMA form.

Step   3

 

Ship to Eternal Skin
Care's address

We highly encourage our customers to choose a shipping method with tracking and insurance for further assurance.

After receiving your return and inspecting the condition of your product, we will process your return. Please, allow us seven (7) business days to process your return. We will notify you by email when your return has been processed.

>PROMOTIONS AND FREE SAMPLES

CUSTOMER SUPPORT

>CONTACT US

RETURNS AND EXCHANGES

eSkinStore is committed to providing you an exceptional shopping experience whether online or in-store. However, if you are not completely satisfied with your online purchase at eSkinStore.com for any reason, you may return it to us. Rest assured that all free gifts and samples included in your purchase, are yours to keep.

  • If the customer is not satisfied with the purchased product far any reason, a full refund will be issued, providing the return is within 7 days of purchase date and meets all of our qualifications.

  • Exchange is only for those who received a wrong, defective or damaged product.

  • Exchanging for a different product is strictly not allowed.

WANT TO RETURN A PRODUCT?

Returning your purchased product is easy! We'll make it hasste-free for you. Just make sure your item is returnable with the following checklist.

 

Within 7 days
of receipt

 

Original packaging
with tags / labels

 

Purchased at
regular price

 

Unused or good
condition

 

RETURN POLICY

All returns must be

  • postmarked within seven (7) days of the purchase date to get full refund.

  • In its original packaging with all its tags and labels attached.

  • purchased at its regular price posted on our website.

  • unopened, unused or in good condition.

All returned products are subject for inspection by our staff.

Please note:

A 25% restocking fee will be applied if the return is beyond 7 days after purchase.

You are responsible for the shipping cost of the returned item.

EXCEPTIONS

  • Discounted products are final sale and cannot be returned.

  • Any beauty tools, devices and cosmetic products are final sale and non-returnable.
  • Products that are more than 25% used will not be accepted for return.

  • We are not liable for return packages that may be lost or damaged in transit.

  • Returns that do not meet the return policy criteria will not qualify for a refund.

  • Reward points earned for the returned item will be deducted from your account.

  • The coupon code you used for your purchase cannot be used again.

  • The defective product that is part of a set must be returned as a whole set.

In case we have sent the wrong or defective product, we will send a return label form as well as full refund or exchange. (for Canada only)

QUESTIONS

If you have questions concerning our return policy or still unclear as to whether or not you may qualify for a refund/exchange, please contact us at 1-866-336-7546 (toll-free) or email info@eSkinStore.com.

RETURN PROCESS

1. Go to your account and check your previous orders.

2. Select the product you want to return.

3. Fill out the web form to request far the Return Merchandise Authorization (RMA).

4. Place the returning product securely in its original packaging.

5. Pack it along with the RMA form we sent to you and the packing slip if you still have it.

6. Mail your return to:
Eternal Skin Care Inc.
#120-100 East Ist Street,
North Vancouver, BC
V7L1B1, Canada

Step   1

    

Complete the
>RMA Request Form.

Step   2

 

Pack the product
with the RMA form.

Step   3

 

Ship to Eternal Skin
Care's address

We highly encourage our customers to choose a shipping method with tracking and insurance for further assurance.

After receiving your return and inspecting the condition of your product, we will process your return. Please, allow us seven (7) business days to process your return. We will notify you by email when your return has been processed.

>PROMOTIONS AND FREE SAMPLES

Email Signup

No spam. Unsubscribe at any time.

Eternal Skin Care ®
1700 7th Avenue, Unit 2100
Seattle, WA 98101
United States
Copyrights 1999-2019

Email Signup

No spam. Unsubscribe at any time.

Eternal Skin Care ®
1700 7th Avenue, Unit 2100
Seattle, WA 98101
United States
Copyrights 1999-2019

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