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SHIPMENT CONCERNS

What are my shipping options?

We have three options for North American destinations:

  • Expedited
  • Express
  • Priority

See our shipping policy for more details about delivery costs and approximate speeds.

How do I qualify for Free Shipping?

We offer free shipping for orders over CA$200.

How long will my order take to reach me?

All orders are processed within 24 hours during business days. Once an order is processed and shipped it is subject to the applicable delivery time. In general. most customers receive their orders within 6-10 days.

What if a product is out of stock?

In case your ordered item is no longer available or on back order, the processing time takes more than 7 business days. We will contact you via email or telephone to confirm if you would like us to:

  • put your order on hold
  • ship remaining items (extra cost may apply)
  • cancel your order

Do I have to pay customs and duty charges?

All parcels from North America will not have any customs or duty charges. To avoid custom duty charges, all international orders will be labelled as “GIFT” and will not have a shipping invoice.

Do you ship outside North America?

Yes, we do send a lot of orders outside North America every year.

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