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FAQs

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ORDER PLACEMENT

What are my payment options?

You can only pay thru your credit card or via PayPal.
We do not accept cash payments and debit cards at this time.

For Credit Card:

We accept all major credit cards such as Visa, Mastercard, and American Express. Enter your exact credit card number and confirm if the billing address of your order matches your credit card's billing address.

For PayPal:

We have partnered with PayPal for a more convenient, secure and trusted payment using credit card or your own registered PayPal account.

Note, that incorrect billing details will result in delay and cancellation of your order.

Is it safe to transact with my credit card?

Both of our sites’ shopping cart is 100% safe and secured. All credit card information is encrypted and transmitted through Secure Socket Layer (SSL). Customers are insured for up to $50,000 by Comodo SSL Fraud support.

What is the currency of the listed prices?

The prices depend at what store you're ordering from.
US store = US Dollar
CA store = Canadian Dollar

If you are ordering on our US Store using a Canadian Dollar credit card, you will still be charged in US Dollar. The charge will be exchanged by your credit card company to the currency of your card and vice versa.

Exchange rate also applies to any refund you may get from us in the future. The exchange rate may vary and we are unable to predict how much charge would show on a credit card if it is not the same currency of the price.

PAYMENT OPTIONS

Credit Card

We accept all major credit cards such as Visa, Mastercard, and American Express. Entered billing address must match with the credit card's billing details.

Debit Card

We cannot accept debit cards at this time. If you still wish to proceed, you may choose via PayPal which allows online payments using debit card, bank account and credit card.

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Order Processing

You will receive an email confirmation if your order was successfully made. You may also check the status of your order on “My Account” section. For incomplete transaction, check your shopping bag and proceed to checkout.

Fraud Protection

Eternal Skin Care verifies and reviews all payment forms. Eternal Skin Care reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized or illegal activity. To find out more about our fraud protection program. please see our legal page.

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