RETURNS AND EXCHANGES
If you are not satisfied with any of the products you have purchased at eskincarestore.com or eskinstore.com, you may return them within 7 days of receipt of their order. If your product is outside of the 7-day return policy window, please feel free to contact one of our customer service representatives for further assistance. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us by email or by calling 1-866-336-7546, Monday through Friday, 9 AM -5 PM PST.
Customers are responsible for return shipment charges.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Customers must obtain an RMA# and return their item(s) within 7 days, of receipt of their order.
Returned products are subject to inspection by eskincarestore staff. All parts, pieces, printed materials, and any original product packaging must be returned. No returns will be accepted for products that are more than 25% used.
All beauty tools, hair tools, devices, supplements and make-up products are final sale and non-returnable. We do not accept returns on products sold at discounted prices.
25% Re-stocking fee will be applied to all returns.
Returns that do not meet the return policy criteria will not qualify for a refund. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact eSkinCareStore Customer Support or call 1-866-336-7546, Were always happy to help!
Returns will be processed and approved credits issued within seven business days of receipt.
Return Instructions - 4 Easy Steps to No Hassle Returns
Before shipping your return we recommend that you review our entire return guidelines below.
- Obtain your Return Merchandise Authorization number (RMA#).
There are 2 simple ways to do this:
Include all parts, pieces, printed materials, and accessories, along with the product's original packaging. You are welcome to keep your free samples or gifts with purchase - those are yours!
If you still have it, please include a copy of your packing slip along with your RMA#.
Mail your return to:
- Complete the web-form for RMA
- Contact us via phone at 1-866-336-7546, Monday through Friday, 9 AM - 5 PM PST
#120-100 East 1st Street, North Vancouver, BC, V7L1B1, Canada
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.