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PRODUCT CONCERNS

How do I know which product suits me the best?

All of our customers are encouraged to consult with a skincare specialist before ordering our products.
You may also check our Beauty Advisor to know how to salve your skincare problems.

What if I suffered a reaction to the product I purchased?

In this kind of situation, we advise our customer to stop using the product immediately and contact a skincare specialist.

I want to give a product review, where can I post it?

We'd love to know your thoughts on the product/s you purchased.
To review a purchased product, follow the steps below:

  • Login to your account.
  • Go to "My Reviews"
  • Select the product you purchased and click on “Write your review”
  • Rate and leave your comment.
  • Click “Submit review”.

Be aware that reviews are moderated. We do not allow any misuse of language such as hateful. offensive and profane.

How do I qualify for a Free Gift?

Our free gifts require a minimum purchase. To unlock a free gift, spend $120 or more.
You may be qualified for getting more than one free gift if you reach the minimum purchase required for each brand.
Be sure to add your free gifts to your cart before checkout.

How do I get free samples?

Once you made an order, you are already qualified to get free samples. The free samples will be based on your purchased products but will still vary depending on their availability. Free samples cannot be ship out separately and trial-sized samples are not guaranteed. If you like to request a sample of a specific product, kindly indicate under the comments section during checkout.

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