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How do I know if my order has been shipped?

We will send you an email notification confirming that we have received your order.

What if I did not receive a confirmation email?

Kindly check your account, you may have entered an incorrect email address. In some cases, email notifications were marked as “spam” and can be found on spam folder of your email.

How can I track my order?

Go to your account and enter your order number to know the status of your order.

How can I follow up with my order?

You may contact us at 1-866-336-7546.

What if I'm not at home at the time of delivery?

Our designated delivery person will either leave your package at the front door of your home or leave a notification letter of their attempted delivery. You may confirm the attempted delivery by contacting us.

What if my parcel has not been claimed?

Kindly contact us immediately, if you have unclaimed packages at your local post for more than 2 weeks.

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