USPS in USA- Canada Post in Canada

Outside North America - International Service

* Additional shipping fee applicable to overweight packages

** Due to current pandemic delivery of international orders may be delayed depending on the precausions taken during and at the destination country. Please allow up to 30 business days for delivery.

Important Notes:

1. Only local residents (Greater Vancouver, British Columbia, Canada) may select Store Pick-Up as a shipping option.
   You can call our customer support at 1-866-336-7546 to arrange a time for pick-up of purchases at the following address: 120 100 East 1st Street North Vancouver, B.C. V7L 1B1.
   
   
2. North America refers to only Canada and USA and not Mexico.
   
   
3. All International orders are labeled as Gift with a low value to avoid custom/duty charges. 
   However, if the customs apply any duty charges at destination country customer is responsible to pay such charges.
   
   
4. All delivery times are estimates. In most cases, delivery is within the specified time. However, in rare cases, delivery may take longer due to unforeseen and uncontrollable circumstances. Expedited and regular mail do not have guaranteed delivery times. Shipping cost are mostly higher that the amounts charged to customers. The shipping charges are not refundable for all shipped orders and returned packages under any circumstances.
   
   
5. International orders shipped to outside North America are final sales and are not qualified for returns and RMAs.

Out of Stock Items

In case any of the items on your order is out-of-stock and once your order is processed, you will receive an email notification with information regarding the out of stock items including an Estimated Time of Availability (ETA).

For larger orders - shipped to USA and Canada addresses - we may split your order at no additional shipping charge and ship all available items. All out of stock items will be shipped separately in the last and second shipment once they are available.

In case you wish to split your order additional shipping charges may apply.
Your order may be split after we receive your confirmation of acceptance of the additional shipping charge.

Claims:

In very rare cases, if your order is not delivered within the above mentioned period, claims can be made 4 weeks after the shipping date through the local postal company. Once the claim is approved, a second shipment or store credit will be issued. There will be no extra shipping cost for the second shipment.



Quaetions? Please Contact Customer Support.