SHIPPING POLICY

USPS in USA- Canada Post in Canada

Outside North America - International Service

* Additional shipping fee applicable to overweight packages

Important Notes:

1. Only local residents (Greater Vancouver, British Columbia, Canada) may select Store Pick-Up as a shipping option.
   You can call our customer support at 1-866-336-7546 to arrange a time for pick-up of purchases at the following address: 120 100 East 1st Street North Vancouver, B.C. V7L 1B1.
   
   
2. North America refers to only Canada and USA and not Mexico.
   
   
3. All International orders are labeled as Gift with a low value to avoid custom/duty charges. 
   However, if the customs apply any duty charges at destination country customer is responsible to pay such charges.
   
   
4. All delivery times are estimates. In most cases, delivery is within the specified time. However, in rare cases, delivery may take longer due to unforeseen and uncontrollable circumstances. Expedited and regular mail do not have guaranteed delivery times. Shipping cost are mostly higher that the amounts charged to customers. The shipping charges are not refundable for all shipped orders and returned packages under any circumstances.
   
   
5. International orders shipped to outside North America are final sales and are not qualified for returns and RMAs.

Out of Stock Items

You will receive an email if any items from your order are currently out-of-stock with an Estimated Time of Availability (ETA).

For larger orders - shipped to USA and Canada addresses - we may split your order at no additional shipping charge and ship all available items. All out of stock items will be shipped separately in the last and second shipment once they are available.

All International and small orders (Less than $200 to $300), will ship as soon as the out-of-stock item becomes available.

In case you wish to split your order additional shipping charges may apply after and your order may be split after we receive your confirmation of acceptance of the additional shipping charge. If you have questions, please contact Customer Support.

For orders arriving at a HOTEL, please select the Express Shipping option. Delivery times cannot be guaranteed.

Questions? Call us Toll-Free 1-866-336-7546 or Direct 604-982-3240

Claims:

In very rare cases, if your order is not delivered within the above mentioned period, claims can be made 4 weeks after the shipping date through the local postal company. Once the claim is approved, a second shipment or store credit will be issued. There will be no extra shipping cost for the second shipment.