How can I
Access My Account?
If you
have already opened an account, or previously
ordered from us you have an account on our website.
If you know your password you may login here:
Login here if you have an account and know your
password
If you don't know your password, you may request it
here:
Click here if You Forgot Password
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I can
not Log into my account, why?
Please note that you may be trying to login to the
wrong store.
If you have registered at our US Store, you will not
be able to login to Canada Store and vice versa.
To
login to US Store
Click here
To login to Canada Store
Click here.
If
you are still unable to login, you may need to open
a new account. Please register a new account at
the following links:
To
Register with US Store
Click here
To Register with Canada Store
Click here
If
you have an account and you have forgotten your
password you may request it to be emailed to you
To
Request your password on US Store
Click here
To Request your password on Canada Store
Click here
Our
customer support is ready to assist you for any
account related issue. Please call our Toll Free
number 1 866 336 7546.
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What is the currency of the listed prices?
The
prices are in US Dollar at our
US Store
and in Canadian Dollar at our
Canada
Store.
You
may place an order on any store of your choice.
Please note if you own a Canadian Dollar credit card
and you place an order on US store you will be
charged in US Dollar and the charge will be
exchanged by your credit card company to the
currency of your card and vice versa.
Please also note that the exchange rate also applies
to any refund that you may receive from us in the
future.
The exchange rate is a variable quantity and we are
unable to predict how much charge would show on a
credit card if it is not the same currency of the
price.
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Do you charge any
Tax?
We do not charge Tax except on the following
locations:
Taxes:
All Orders from Washington State USA are subject to
9% Sale Tax
All orders
from Canada are subject to 5% GST.
All orders from British Columbia are
subject to an additional 7% PST.
Naturally Yours Skin Care is a registered company
in both United States (Washington State) and
Canada (British Columbia).
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Do you ship outside
North America and what are the exchange rates?
Naturally Yours Skin Care sends thousands of orders
outside North America every year.
Our
International shipping service is very fast and
reliable.
All international orders will be labelled as "GIFT"
and shipping invoice is not included with the value
of the products to prevent customs duty charges.
For
Shipping rate visit:
Shipping Policy
We do not ship to some countries due to either
custom restrictions or shipping service not
available.
Currency exchange rates are variable and also
depending on your credit card company rates. For an
average exchange rate visit:
Exchange Rate Conversion
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How do I know about my available "Reward Points"?
Please login to
your account
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How can I
select my Free Gift?
If your
order total after all discounts is over $120 you are
qualified for Free Gift.
Once you added all your products to your shopping
cart please add the qualified Free Gifts listed at
the bottom of the cart before check out.
please note you may only add the Free Gifts that you
are qualified for (your purchase from a brand has
reached the minimum threshold).
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Is your website
secure?
Shopping online with Naturally Yours Skin Care Store
is 100% safe and secure. Our Secure Shopping Cart
uses the latest technology in order to make your
shopping secure. This is provided through an
encrypted Secure Socket Layer (SSL).
Note the Comodo Secure Site Logo at the bottom of
each page. Also on all secure pages the Comodo
Certificate of Authenticity is shown on the right
lower corner of the secure pages. You are insured
for up to $10,000 by Comodo SSL Fraud support.
Simply roll over your mouse to see the secure site
information such as address and SSL Certificate....
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Do you have a privacy policy and is my personal
information safe?
At Naturally Yours we are committed to ensuring our
clients a secure, private, and enjoyable online
shopping experience. All customer information you
provide to us will not be shared with any third
party. We do not rent, sell or give out our
client's information. Your trust and satisfaction
are of our number one priority.
Click Here
for Our Privacy Policy
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How
can I order from Naturally Yours?
Shopping at Naturally Your is easy and hassle free.
You may place an order without having to open an
account or you may choose to register with an account to purchase
online! so that in the future you do not have to
enter your information again. From there any item can be
added to your online shopping cart. Once you
have selected your items click on checkout
and enter your information such as name, shipping
address, and method of payment. We also have a
friendly and helpful staff that is available to take
your orders by telephone on weekdays between 9:30
a.m. and 5:00 p.m. Pacific Standard Time. They
can assist you with any questions that you may have
about ordering!
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How can I find a
products?
Naturally Yours carries many prestigious and
international recognized skin care and beauty
brands. To view our product directory please
visit our homepage at
www.eSkinStore.com. You will see a
listing of the different brands on the left hand
corner of the page under the heading PRODUCT
BRANDS. If you are looking for a specific
item, you can also use our SEARCH TOOL on the
top right side of the home page. Simply enter
the name of the product and click GO! and you
will see all the pages in which that product is
listed on our website.
How do I know if a product is good for me?
We encourage our customers to consult with a skin
care specialist (Aesthetician or Physician) prior to
purchasing new items. Most of our
product web pages are categorized by skin types.
For example, if you are looking for products that
are suitable for dry skin, you would view the
category of dry skin under that particular brand.
If you would like to take advantage of a free skin
care consultation with one of our experienced
aestheticians please submit the
Free Skin
Consultation form.
What are my payment options?
We currently accept All major credit cards
and PayPal in Both US Dollar at
Our US Store and in Canadian Dollar at
Our Canada
Store .
No Money Orders or Cash will be accepted at this
time at our online store.
What is a
billing address?
A billing address is the address to which a credit
card is registered. This is also the address
where credit card bills are received.
What is a
shipping address?
A shipping address refers to the address that the
order is being shipped to. Note that this may be
different than a billing address with exception of
orders from Outside North America. Orders From
Outside North America can only be shipped to the
billing address unless written approval is provided
to us.
What are my
shipping options?
We offer 3 different shipping services for North
American destinations. They include Standard,
Expedited and Express Shipping. Standard
shipping delivery time takes anywhere from 5-10
business days. Note that this is an
approximation and that on rare occasions parcels may
take a longer time to reach their destinations.
Also note, that destinations in Alaska and Hawaii
generally take longer to arrive. For more
information regarding rates and delivery times
please visit our shipping page at
Shipping Options. If You are ordering from
outside North America please select "Outside North
America" Shipping Options, or your order will not be
processed.
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How long before I receive my order?
We strive to make the delivery of packages as fast
as possible! Orders are processed within 24
hours, with the exception of holidays and weekends.
If an ordered item is out of stock or on backorder
processing time with may take longer. If the
processing time of a package is more than 7 business
days, the customer will be notified by email or by
telephone.
Once an order is processed and shipped it is subject
to the applicable delivery time. In general,
most customers receive their orders within 6-10
days.
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What if my package is lost or not delivered on time?
We strongly urge customers to select the Expedited
Shipping option for their parcels, which insures
parcels for full insurance coverage and provides
them with tracking access. Because of the high
cost of shipping, we are unable to insure all
packages for their total value. If a parcel is
lost in transit and does not arrive at its North
American destination within 30 days, Naturally Yours
will open an investigation into the whereabouts of
that package. This entails working closely
with United States Postal Service and Canada Post to
locate the missing item. Once we have received
written confirmation that the parcel has been lost
we can either ship the customer a new package or
refund the customer for the amount paid.
What
if a product is on back order?
If a product that you have ordered is on back
order and will not be available for more than 7
business days we will contact you by email or by
telephone to notify you. At that point you
will have to confirm whether you would like us to
put your order on hold, ship the remaining items
separately (a separate shipping cost may apply) or
if you would like to cancel your order. Your
can call us toll free at 1-866-336-7546 or
email
to confirm your decision.
Can I change my order after I have placed it?
If you would like to make changes to your order we
suggest that you call our toll free number at
1-866-336-7546 as soon as possible. If you
order is still pending and has not left our
facilities we can make alterations to the order at
your request. Once orders have been shipped no
changes can be made to the order.
I
am not sure if my order went through?
If you have not received an email notification of
your order, please call us at
1-866-336-7546.
How
can I obtain a discount coupon?
Here at Naturally Yours we work hard in providing
great promotions and pricing on our many skin care
brands. Returning customers will be notified
of promotional items and discounts by email or by
mail.
How do I know if I am qualified for a Free Gift?
On the homepage of each individual brand you can
view the list of available Gift with Purchase
promotions for that line. Please read the
details on the terms of eligibility for the Gift
with Purchase carefully. Customers are eligible
for one Gift per Order, unless otherwise
indicated on the homepage of that brand. If
multiple Gift with Purchase promotions are added to
your order, we will ship you only the first one
selected on the list. If a gift has been
selected in the order, but the terms of eligibility
are not met, the Gift with Purchase will not be
included in the order.
If your order total after all discounts is over $120
you are qualified for Free Gift. Free gifts are
posted on a subcategory called: 1-Select your gift
for orders above $$ under each main category. You
are only qualified to select Free gift from the
subcategory under the main category that you
purchased from and not from other categories
To select your free gift after purchasing over the
minimum amount please visit the Free gift
subcategory under the category that you have
purchased from. Please note you may select only one
gift per order per category if your total purchase
for that category is above the minimum after all
discounts. Please note if you use a coupon and your
total falls under minimum you will not be qualified
for the selected free gift.
How do I get
free samples?
Free trial size samples are included with every
order. We will randomly select trial samples
based on items you have ordered. Some
manufacturers do not produce trial size samples of
their products and some items may not be available
for sampling-instead samples from other skin care
brands will be added to your order. Due to high
demand we cannot ship out samples separately. If you
are interested in a specific product and would like
to request a sample of it to be included in your
order, please indicate under the "Comments" section at the time of Checkout.
Are you a wholesaler?
Please note that we are only an authorized
retailer for the brands that we represent.
We do not sell wholesale. If you are a
professional aesthetician please contact the
manufacturer/distributor in your area directly for
more information. We cannot not offer their
contact information.
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How do I know if my order has been shipped?
When your order has been received by us an email
notification and confirmation of your order will
be sent to your email address. Once your order
has been processed and shipped you will receive
another email notification. For
customers who do provide an email address and who
would like to know the status of their orders please
call toll free at 1-866-336-7546.
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What if I am not home at the time of delivery?
If you are not at home at the time of delivery your
postal delivery person will either leave a
notification letter of their attempted delivery or
in some cases may leave the parcel at the front
door. If you suspect that your package was
attempted for delivery you can call us to track the
parcel or you can contact your local post office to
verify if a delivery was attempted. Please
call us immediately if your package has been
unclaimed from your local post office for more than
2 weeks.
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How can I track
my order?
To track your order after it has been shipped you
may do so at
www.canadapost.ca
or www.usps.com
with tracking No. provided at order status link on
the email confirmation. Please note in some cases
online tracking may not be available. this does not
mean your order is not shipped or lost, simply the
record is not updated online. If you have further
questions
please email or call 1-866-336-7546.
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Do I have to pay customs and duty charges?
There are no applicable customs or duty charges for
parcels in North America. All international orders
will be labelled as "GIFT" and shipping invoice is
not included with the value of the products to
prevent customs duty charges.
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I have placed an order but I have not receive a
confirmation email?
If you have not received an email confirmation
it may be because the email address entered in our
system is incorrect or that your email filter has
rejected the email notification as "junk mail".
To receive confirmation please call us at
1-866-336-7546.
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Can I request a catalogue to be mailed to me?
At the present time our entire catalogue is
available online at
www.eSkinStore.com and we do not
have a print catalogue available for distribution.
We are planning to offer a print catalogue in
the future, please check our website or call us
toll free at 1-866-336-7546 for more
information.
I am having problems with the shopping bag or
the site?
If you are unable to add items to your shopping
bag or items are not appearing when you view
your order at checkout, most often it could be
that different applications utilized by clients
affect their internet browser settings..
Sometimes this causes certain basic features
(like JavaScript) to be disabled which our
website needs to function correctly (most
e-commerce websites require the same
functionality to work properly). Here is a quick
solution to try to fix this:
(Assuming you are using internet explorer)
1. Click the word TOOLS in the top file menu of
internet explorer.
2. Click the word INTERNET OPTIONS
3. Go to the SECURITY Tab
4. Ensure that security level for this zone is
set to MEDIUM (see the bottom of this window).
If it is not, please change it to MEDIUM
5. If the security level says CUSTOM, click
DEFAULT LEVEL, which will set it to MEDIUM, then
press APPLY
6. Next, click the PRIVACY tab
7. Ensure your privacy is set to MEDIUM-HIGH or
MEDIUM. If it is not, please change it. Once
done, press APPLY, and OK.
If you continue to have difficulties please
call 1-866-336-7546 or
email
for technical assistance.
I am unable to continue shopping, every time I try
to do so, more quantities are added to my cart?
If you would like to continue shopping after you
have selected an item and added it to your shopping
cart, please click on the CONTINUE SHOPPING tab.
Clicking on the BACK tab will only increase the
quantity on the last selected item in your shopping
cart.
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Questions Regarding our Coupon Promotion:
How can I use my coupon code?
Please
enter the coupon code:
at the space
provided at checkout, and click APPLY to
receive an instant Discount.
Please enter the coupon code exactly as it appears
with no space between the letters. The discounts may change or stop at any time
without notice.
How many times can I use the code?
Coupons are valid only for one time use unless
specified otherwise.
Gift Certificate can
be redeemed as many times until the balance on the
certificate reaches zero.
When will this offer expires?
Coupons may expire or change at any time without
notice.
The Discount Coupon does NOT Apply to the following
Brand: "Cellcosmet"
Can I combine two or more coupons?
You may only use one coupon at a time and coupon
cannot be used for multiple discounts.
You may not combine a Coupon and a Gift Certificate
for multiple discounts.
Coupons cannot be used towards purchase of a Gift
Certificate.
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