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How can I find a
products?
eSkinStore - eSkinCareStore carries many prestigious and
international recognized skin care and beauty
brands. To view our product directory please
visit our homepage at
www.eSkinStore.com. You will see a
listing of the different brands on the left hand
corner of the page under the heading PRODUCT
BRANDS. If you are looking for a specific
item, you can also use our SEARCH TOOL on the
top right side of the home page. Simply enter
the name of the product and click GO! and you
will see all the pages in which that product is
listed on our website.
How do I know if a product is good for me?
We encourage our customers to consult with a skin
care specialist (Aesthetician or Physician) prior to
purchasing new items. Most of our
product web pages are categorized by skin types.
For example, if you are looking for products that
are suitable for dry skin, you would view the
category of dry skin under that particular brand.
If you would like to take advantage of a free skin
care consultation with one of our experienced
aestheticians please submit the
Free Skin
Consultation form.
What are my payment options?
We currently accept All major credit cards
and PayPal in Both US Dollar at
Our US Store and in Canadian Dollar at
Our Canada
Store .
No Money Orders or Cash will be accepted at this
time at our online store.
Once
proceeding to check out after entering all
shipping and billing addresses, you will be
directed to the order "Summary" page.
At
the bottom of this page, you will be able to
select your payment type.
To pay by credit card:
Please select "Credit Card" and then click on
"Continue" to the Payment page.
At this page you may pay by Credit Card.
Please make sure to enter your credit card number
and the Card Verification Number correctly, and
verify if the Billing address of your order
matches with your billing address of the credit
card.
Failing to enter correct billing information and
CVV will result in delay and cancellation of your
order.
To Pay via PayPal:
Please select "PayPal" and then click on
"Continue".
At
this step you will be able to access your PayPal
account and confirm the payment.
Please make sure
that the Billing address of your order matches
with your billing address of your PayPal account.
Failing to enter correct billing information will
result in delay and cancellation of your order.
Please note you would need to have an account
already set up with PayPal. If you don't have a
PayPal account, you may open a new one at
PayPal.com
What is a
billing address?
A billing address is the address to which a credit
card is registered. This is also the address
where credit card bills are received.
What is a
shipping address?
A shipping address refers to the address that the
order is being shipped to. Note that this may be
different than a billing address with exception of
orders from Outside North America. Orders From
Outside North America can only be shipped to the
billing address unless written approval is provided
to us.
What are my
shipping options?
We offer 3 different shipping services for North
American destinations. They include Standard,
Expedited and Express Shipping. Standard
shipping delivery time takes anywhere from 5-10
business days. Note that this is an
approximation and that on rare occasions parcels may
take a longer time to reach their destinations.
Also note, that destinations in Alaska and Hawaii
generally take longer to arrive. For more
information regarding rates and delivery times
please visit our shipping page at
Shipping Options. If You are ordering from
outside North America please select "Outside North
America" Shipping Options, or your order will not be
processed.
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How long before I receive my order?
We strongly urge you to select the Expedited or
Express Shipping option for your parcels, which
insures parcels for full insurance coverage and
provides you with online tracking number. Because of
the high cost of shipping, we are unable to insure
all packages for their total value.
If an Expedited / Express shipped package is lost in
transit and does not arrive at its North American
destination within 30 days, we will open an
investigation into the whereabouts of that package.
This entails working closely with your local postal
service to locate the missing item and can take up
to 6 weeks. Once we have received written
confirmation that the parcel has been lost, we will
either ship you a new package or offer a refund for
the amount paid.
We only guarantee tracking number if Customer has
requested and paid for an "Expedited or Express
Shipping Method".
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What if my package is lost or not delivered on time?
We strongly urge customers to select the Expedited
Shipping option for their parcels, which insures
parcels for full insurance coverage and provides
them with tracking access. Because of the high
cost of shipping, we are unable to insure all
packages for their total value. If a parcel is
lost in transit and does not arrive at its North
American destination within 30 days, eSkinStore -
eSkinCareStore
will open an investigation into the whereabouts of
that package. This entails working closely
with United States Postal Service and Canada Post to
locate the missing item. Once we have received
written confirmation that the parcel has been lost
we can either ship the customer a new package or
refund the customer for the amount paid.
What if I
receive the wrong product?
If we
have shipped the wrong products, or products have
arrived in a damaged condition due to incorrect
packaging, contact us for directions on how to
return the package and products for inspection. If
the fault is identified and agreed upon, we will
reship the products a second time. Contact must be
made within 14 days of receiving the incorrect
package or else we cannot proceed with the exchange
and/or refund.
What if
I want to cancel my order?
If you
want to change an order before it is processed
(dispatched to our warehouse), we are happy to
comply. If the order is in shipping process we
require written notice by email.
If order is over $300 and includes specialty ordered
items, there may be further restrictions. Cancelling
does not relieve you of liability for any
outstanding funds which covers up to 25% for a
restocking fee, processing fee, shipping and taxes.
Due to the intimate nature of personal care items
and as per our terms and conditions, NO RETURN
WILL BE ACCEPTED AFTER THE PRODUCTS ARE SHIPPED.
In the rare case of allergic reaction to products
purchased, we will take returns if accompanied by a
doctor’s note.
What
if a product is on back order?
If a product that you have ordered is on out of
stock and will not be available for more than 5
business days we will notify you via email.
Once you receive the email notification regarding
the out of stock items you will have 24 hours to
decided if you would not like to wait for the
backorder items to arrive. Once the out of stock
items are special ordered for your order they may
not be cancelled at a further date. Your
can call us toll free at 1-866-336-7546 or
email
to confirm your decision.
Can I change my order after I have placed it?
If you would like to make changes to your order we
suggest that you call our toll free number at
1-866-336-7546 as soon as possible. If you
order is still pending and has not left our
facilities we can make alterations to the order at
your request. Once orders have been shipped no
changes can be made to the order.
I
am not sure if my order went through?
If you have not received an email notification of
your order, please call us at
1-866-336-7546.
How
can I obtain a discount coupon?
Here at eSkinStore - eSkinCareStore we work hard in providing
great promotions and pricing on our many skin care
brands. Returning customers will be notified
of promotional items and discounts by email or by
mail.
How do I know if I am qualified for a Free Gift?
If your order total after all discounts is over $120
you are qualified for Free Gift.
Free gifts are
posted under "Free Gift" Subcategory for each brand.
You
are only qualified to select Free gift from the
subcategory under the main category that you
purchased from and not from other categories.
The Free Gift Selection is automated as follows:
Once your order total reaches the threshold for free
gift you will be able to add your free gift to your
cart, an "Add to Cart" Button will appear in front
of the qualified free gifts.
Once you added all your qualified free gifts they
will disappear from your cart.
You may be qualified for more than one Free Gift if
you reach the minimum purchase requirement for
each brands.
Please add all your free gifts that you are
qualified for to your cart before checkout.
How do I get
free samples?
Free trial size samples are included with every
order.
We will randomly select trial samples
based on items you have ordered. Some
manufacturers do not produce trial size samples of
their products and some items may not be available
for sampling-instead samples from other skin care
brands will be added to your order. Due to high
demand we cannot ship out samples separately. If you
are interested in a specific product and would like
to request a sample of it to be included in your
order, please indicate under the "Comments" section at the time of Checkout.
Are you a wholesaler?
Please note that we are only an authorized
retailer for the brands that we represent.
We do not sell wholesale. If you are a
professional aesthetician please contact the
manufacturer/distributor in your area directly for
more information. We cannot not offer their
contact information.
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